Политика доставки

**Policy of delivery of orders of the online store of handmade goods**

**1. General Provisions**
1.1 This Delivery Policy establishes the rules and conditions of delivery of orders placed through the online store of handmade goods “Candles, Herbs and a Little Magic” (hereinafter - the “Shop”).
1.2 Delivery is carried out on the basis of the order placed by the Buyer through the official website of the Shop.
1.3. Carefully read the terms of delivery before placing an order.

**2. Delivery conditions**
2.1. **Delivery geography**:
- The store delivers to the entire territory of [specify country or region].
- The possibility of international delivery is specified individually.

2.2. **Delivery time**:
- Delivery time depends on the region and method of delivery and ranges from [number of days] to [number of days] business days.
- Handmade items may take additional time as specified in the product card.
- Please note that these times are approximate and subject to change due to unforeseen or uncontrollable world events.

2.3. **Delivery Cost**:
- Shipping cost is calculated automatically at checkout and depends on the region, weight and volume of the parcel.
- For orders over [specify amount], shipping may be free (subject to availability of such a promotion).

**3. Methods of delivery**
3.1 The store offers the following delivery methods:
- **Courier delivery**: carried out to the Buyer's door.
- **Pickup delivery**: pickup at the nearest pickup point.
- **Postal delivery**: delivery via postal services.

3.2 The Buyer chooses the preferred method of delivery when placing an order.

**4. Order receipt procedure**.
4.1 Upon receipt of the order the Buyer is obliged to check the integrity of the packaging and conformity of the goods to the order.
4.2 In case of damage to the package or discrepancy of the contents, the Buyer has the right to refuse to receive the order and immediately notify the Shop support service.
4.3 Confirmation of receipt of the order by the Buyer (signature on the documents or code from sms) is the basis for completion of delivery.

**5. Change of delivery conditions**
5.1 The Buyer has the right to change the address or method of delivery before the order is shipped by contacting the support service.
5.2 In case of change of delivery conditions after the order has been shipped, additional costs may be incurred.

**6. Return of goods**
6.1 In case of returning the goods, shipping is paid by the Buyer, unless otherwise provided by law or the Shop's return policy.
6.2. Detailed conditions of return are described in the section “Return Policy”.

**7. Taxes and Fees**
7.1 Please note that all duties and taxes are included in the shipping cost. 
7.2. If you receive any calls, messages or emails from Customs, please email us with your order number so that we can resolve the issue with our shipping team.

**8. Lost/damaged parcels**.
8.1 Please note that we are not responsible for lost, delayed or damaged parcels once they leave our fulfillment center. 
8.2 We are also not responsible for any delivery errors that may occur with the carrier.
8.3 By purchasing on our website, the customer agrees and understands that the responsibility for any lost or damaged parcels leaving the fulfillment center rests with the customer and the applicable third party carrier.
8.4 However, as a valued customer, our Customer Service team will make every effort to resolve any issues that may arise as a result of delivery.

**9.Shipping Terms**
9.1 Shipping is a service provided by a third-party carrier that is associated with the customer's order and is not related to Candles, Herbs & A Little Magic Shop. 
9.2 The Candles, Herbs & A Little Bit of Magic Shop is responsible for all purchases until they reach the hands of any of our third party delivery partners.
9.3. Once the package leaves our hands, all shipping issues are completely out of our control.

**10. Incorrect mailing address**
10.1 As a buyer, please double check that you are sending the parcel to the correct postal address.
10.2 Contact our support team as soon as possible if you notice an error. 
10.3 We are not responsible for parcels sent to the wrong postal address as a result of an error made by the buyer at checkout.

**11. Contact Information**
For more information about shipping you can contact us:
- By phone: +48793149541
- By e-mail: senaya76@gmail.com

Through the feedback form on the website.

**12. Other conditions**
12.1 The Shop reserves the right to make changes to this Delivery Policy. The current version of the document is always available on the Shop's website.
12.2 By placing an order, the Buyer confirms agreement with the terms of this Delivery Policy.