Refund policy

Right of Withdrawal

Under EU consumer law (Consumer Rights Directive), you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, please contact us at +48 793 149 541 or via the contact form on our website. Return the item to: ul. Margonińska 18A, 60-425 Poznań, Poland, within 14 days of notifying us of your decision to withdraw.

Return shipping costs are borne by the customer unless the item is defective or incorrectly sent.

Refunds will be processed within 14 days of receiving the returned item or proof of shipment, using the same payment method as the original transaction.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@candlesherbsandalittlemagic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@candlesherbsandalittlemagic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@candlesherbsandalittlemagic.com.

**Return and Exchange Policy**

We care about our customers and strive to make your shopping experience in our store as pleasant as possible. However, as all of our products are handmade with love and attention to every detail, it is important to note that our return and exchange policy differs from our standard terms and conditions. Please review our return and exchange policy below.

### 1. **Returns and exchanges**.
We understand that buying online can be a bit risky, especially when it comes to handmade items. That's why we offer returns or exchanges in the following cases:

- If the item is faulty or damaged on delivery.
- If the item does not match the description on the website (for example, the color, size, or fragrance is different than stated).

### 2. **Refund Deadlines**
Returns or exchanges can be made within **14 calendar days** of receipt of your order. To process a return or exchange, please contact us by email or via the feedback form on the website.

### 3. **How to process a return or exchange**
To return or exchange an item, please follow the steps below:
1. Contact us at [email] or through the form on the website.
2. Provide your order number and the reason for the return or exchange.
3. If necessary, send a photo of the item if it is damaged or does not match the order.
4. We will provide you with instructions on how to return the item.

### 4. **Funds Refund**
Once we have received the returned item and verified its condition, we will issue a refund to the same card or account from which payment was made within **5 business days**. Shipping costs are non-refundable unless the item was damaged or defective.

### 5. **Return Policy Exclusions**
Please note that returns or exchanges are not possible in the following cases:
- If the merchandise has been used or damaged in the course of use.
- If the product's packaging or labels have been broken.
- If the order has been customized or personalized (such as candles with individual scents or colors).

### 6. **Moving Responsibility**.
Returns are at the buyer's expense unless the item is damaged or defective. We recommend using a reliable transportation company to ship items back to avoid loss or damage during return.

### 7. **Quality of Handmade Products**
We guarantee the high quality of all our products and closely monitor every stage of production. Because all items are handmade, there may be slight differences in details (such as color, texture, or shape) that make each product unique. These peculiarities are not considered defects.

We are always available to assist you if there are any questions or problems with your order. Your satisfaction is our primary goal! Thank you for your choice.